GTC for webshops

1. Purpose, scope

1) The present General Terms and Conditions (hereinafter referred to as "GTC") contain the terms and conditions for the use of the services available on the Online Creative Solutions website (hereinafter referred to as "the Website") by the user (hereinafter referred to as "the User"). The technical information and up-to-date information necessary for the use of the Website, which is not included in these GTC, is provided in the information available on the Website. The specific conditions applicable to each service are indicated in addition to the provisions of the GTC. The User, represented by Ágnes Nagy E.V. (hereinafter referred to as the "Service Provider"), by accessing the website, in particular by using any of the services provided by the Service Provider and by using the website, accepts and acknowledges the provisions of these GTC and the Data Protection and Privacy Policy of the Service Provider, as the Data Controller.

2) The purpose of the GTC is to set out the rules relating to the use of the website, to provide information on it and to create, define the content of, modify, monitor the performance of, invoice the fees arising from and enforce claims in relation to the website, in accordance with the applicable and currently in force legislation.

3) The processing of the User's personal data, as the Data Subject, is governed by the Privacy and Data Protection Notice, which is available in the footer on any page of the website.

4) The language of these GTC is Hungarian.

5) The Service Provider does not subscribe to any code of conduct.

6) The date at the bottom of the page indicates the period of validity of the GTC. The Service Provider reserves the right to modify its GTC at any time and to publish new GTC on its website. When a new version enters into force, the previous version will cease to be in force.

2. Information about the Service Provider

name: Nagy Ágnes E.V.
Tax number: _________
company registration number: __________
registered office: 3 Batthyány Lajos street, 3263 Domoszló, Hungary
Chamber registration number: __________ - e.g.: Csongrád County Chamber of Commerce and Industry
your e-mail address: info@onlinemegoldasok.com
website of Creative Solutions Online
telephone number: 20/4618406

3. Activity on the website

1) The Service Provider shall publish on its website the products it sells (online, virtual, non-physical products) to customers interested in the retail sale of the product. It also publishes, under copyright protection, articles and blogs related to its products, or even completely independently of them, which are of interest to users.

2) The Service Provider may also provide other downloadable resources on its website, free of charge or for a fee.

4. Conditions of use of the website

4.1. Responsibility for the use of the website

1) The User may use the Website exclusively at his/her own risk and accepts that the Service Provider shall not be liable for any material or non-material damage arising from the use of the Website, in addition to liability for intentional breach of contract or for damage to human life, bodily injury or health.

2) The Service Provider excludes all liability for the conduct of the users of the Website.

3) The User shall ensure that the use of the Website does not directly or indirectly violate the rights of third parties or the law. The User shall be fully and exclusively responsible for his/her own conduct, in which case the Service Provider shall cooperate fully with the competent authorities in order to detect any infringements.

4) The Service Provider is entitled, but not obliged, to monitor the content (e.g. comments) that Users may make available when using the Website, and the Service Provider is entitled, but not obliged, to search for signs of illegal activity with regard to the published content.

5) The Service Provider's website and subpages may contain links that may lead to the websites of other service providers. The Service Provider is not responsible for the privacy practices or other activities of such other service providers.

4.2. Copyright

1) By browsing the website and the associated social networking site, the User agrees to read the content that is the intellectual property of the operator of the site and to use it solely for the purpose of obtaining personal information. The operator of the website and the community site, as the owner of the rights, does not consent to the commercial use of this published content and to its unchanged or largely similar reproduction or use. By accepting these terms and conditions, the User also submits to the jurisdiction of the Hungarian courts having jurisdiction over Hungarian copyright law and the jurisdiction of the Hungarian court in the place where the website operator is established.

2) If the Service Provider detects the website content on the website of a third party in an identical or similar form, the Service Provider shall charge the unlawful user a penalty of HUF 200,000/month, i.e. HUF 200,000 per month per copied page. A copied page shall also be deemed to be a copied page if the copy contains more than 20% of the total content of the page, including text, images and illustrations that have not been copied without authorisation. By receiving the copy, the User expressly accepts this penalty agreement.

5. Shopping on the website

5.1. Possibility to register on the website

1) The Service Provider may allow the User to register on the website, thus facilitating regular purchases.

2) In this case, after clicking on the "Register" button, the User must provide the data specified in the dialog box (e-mail address, password, surname, first name, billing address), and then provide consent to the registration by ticking the checkbox.

3) After clicking on the "Registration" button, if the User has provided all the data, he/she will receive a notification via a sub-page with the text "Registration completed".

4) The successful registration will be confirmed by the Service Provider within a short period of time to the e-mail address provided by the User.

5.2. Pre-order information

1) The Service Provider provides information on the purchase of products in the "Terms and Conditions" section under "Information" in the footer of its website, as well as on the individual sub-pages of the products.

2) The information shall include a prior indication of the costs related to the purchase (e.g. packaging, delivery, cash on delivery, etc.), if any. When summarising the costs for each order, the Service Provider shall also provide the User with an itemised list of all costs incurred for the order in question.

3) The prices displayed next to/below the products on the website include value added tax (VAT).

5.3. The order process

1) The User selects the desired product on the Service Provider's website.

2) The selected product can be added to the virtual shopping cart by clicking on the "Add to cart" button after entering the required number of items.

3) The User can check the contents of the shopping cart by clicking on "Cart". Here you can change the quantity of the product you wish to order from the basket, or you can change or delete the item by clicking on the "Update basket" button under the product name.

4) If the User has a coupon that can be used for the purchase, he/she can enter it in the "Coupon Code" field and use it for the purchase by clicking on the "Redeem Coupon" button.

5) Under the text "Total basket", the User can see the amount of his/her purchase.

6) The User can continue the purchase process by clicking on the "Proceed to checkout" button.

7) In the "Billing details" question, you must enter your first and last name, (company name), country, street, house number, city, postal code, telephone number and e-mail address. The address entered here will also be used as the delivery address, which can be changed by ticking the box before the question "Delivery to another address?". The "Back to cart" button will return you to the cart, the "Next" button will take you to the next step.

8) Use the "radio buttons" under "Payment" to select the appropriate payment method.

9) By ticking the checkboxes provided, you accept the Terms and Conditions and the Privacy and Data Protection Notice, which can be accessed by clicking on the link. By this declaration, the User also acknowledges that his/her order will entail a payment obligation. If the User finds everything satisfactory, he/she can finalize his/her order by clicking on the "Submit Order" button.

10) On the website, the Service Provider will acknowledge a successful order with a "Thank you! Your order has been received." and will confirm it by e-mail within a short time.

5.4. Binding nature of the offer, conclusion of the contract

1) The receipt of the offer sent by the User shall be confirmed by the Service Provider to the User without delay by means of an automatic confirmation e-mail. This confirmation e-mail shall contain the data provided by the User during the purchase (billing and delivery address information), the order identifier (order number), the date of the order, the method of payment and delivery, a list of the data relating to the product ordered, the quantity, the price of the product, the delivery cost and the final amount payable.

2) If the User does not receive the confirmation e-mail within 1 day after the order has been confirmed, he/she shall immediately, but within 1 day at the latest, notify the Service Provider at the e-mail address or telephone number presented in section "2.

3) The confirmation e-mail received by the Service Provider shall be deemed as acceptance of the offer made by the User, which shall constitute a valid contract between the Service Provider and the User. This contract shall be registered by the Service Provider and the registration number shall be the same as the order number. The contract may be inspected at a time and place subsequently agreed by the User with the Service Provider.

4) The User shall be exempted from the obligation to make an offer if he/she does not receive a confirmation e-mail from the Service Provider regarding the order sent without delay, but within 48 hours at the latest.

5) If the User has already sent his/her order to the Service Provider and notices an error in the data contained in the confirmation e-mail, he/she shall notify the Service Provider within 1 day in order to avoid incorrect fulfilment of the order.

6) The order shall be deemed to be a contract concluded by electronic means to which it relates:

• Act V of 2013 on the Civil Code (Civil Code Act);
  - Act CVIII of 2001 on certain aspects of electronic commerce services and information society services (Eker tv.);
  - Act CLV of 1997 on Consumer Protection (Fgytv.);
  - Act XLVII of 2008 on the Prohibition of Unfair Commercial Practices against Consumers (Act XLVII of 2008);
  - is governed by Government Decree 45/2014 (26.II.) on the detailed rules of contracts between consumers and businesses, taking into account Directive 2011/83/EU OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL;
  - Government Decree 151/2003 (IX. 22.) on the mandatory warranty for certain consumer durables.

5.5. Payment of fees

1) Prepayment to bank account: the User pays the price of the ordered products to the Service Provider's bank account by bank transfer before delivery or receipt of the products, based on the request for payment sent by the Service Provider. In case of advance payment, the order number must always be indicated in the comment field. In case of advance payment, the User is entitled to receive the ordered products only after the transfer has been credited.

2) By online credit card: the Service Provider offers its customers a secure credit card payment solution provided by its contracted bank on the Online Creative Solutions website. The security is based on the separation of data. Online Creative Solutions receives the order information from the customer and the Bank receives only the card details required for the payment transaction on the payment page with 256-bit TLS encryption. The Service Provider is not informed about the data content of the payment page, which can only be accessed by the Bank. The result of the transaction is communicated to the website after the payment. For card payments, your Internet browser must support TLS encryption. The value of the goods/services purchased, the amount paid, will be blocked immediately on your card account.
Please read the detailed information in the footer of the Creative Solutions Online page!

3) Payment at the Pick-up Point presented by the Server on the Creative Solutions Online website and selected by the User - Pick-up Point: the User can pay the value of the unopened, undamaged package received by cash or credit card.
(You should check in advance at the point of collection for credit card payment options.)

4) Payment in cash on delivery. The User can pay the value of the unopened, undamaged parcel directly to the courier by cash or credit card.

5.6. Issuing an invoice

The invoice will be sent by the Service Provider to the User's e-mail address in the form of an e-invoice or will be enclosed in the product packaging together with the product.

5.7. Transport

1) If the delivery is made by courier, the courier company will notify the User of the current status of the shipment by email or SMS. If the courier cannot find anyone at the address provided, he/she will make a second delivery attempt. If after two delivery attempts, the courier fails to deliver the parcel, the Service Provider can only re-deliver the parcel at the User's expense.

2) Upon receipt of the shipment, the User must check that the product is undamaged. If the User notices any damage to the packaging or the product, the User may request a report to be made, because the receipt of the product from the courier and the signing of the receipt document constitute the acceptance of the quantity and quality of the product, which means that after the receipt of the product the User may only exercise his right of withdrawal, therefore, the Service Provider cannot accept any subsequent complaints regarding quantity and quality after the departure of the person who made the delivery. If the packaging or the product is visibly damaged upon receipt and the damage occurred before the receipt of the goods, the Service Provider shall ensure the return or replacement of the product free of charge. The Service Provider shall not be liable for any damage discovered after receipt!

3) The Service Provider will provide advance information on the costs of delivery and packaging and cash on delivery, as well as the delivery deadline, on its website and during the ordering process.
also provides detailed information.

4) Unless otherwise agreed, the Service Provider shall provide (deliver) the product(s) to the Consumer without delay after the conclusion of the contract, but within thirty (30) days at the latest. In case of delay on the part of the Supplier, the Consumer shall be entitled to set a grace period. If the Supplier does not perform within the grace period, the Consumer shall be entitled to withdraw from the contract. The Consumer shall have the right to withdraw from the contract without notice if the Service Provider has refused to perform the contract or if the contract should have been performed at the time agreed for performance and not at any other time, by agreement between the parties or by reason of the apparent purpose of the service.

6. Exercise of the right of withdrawal

1) The provisions of this clause apply only to natural persons acting outside the scope of their profession, self-employment or business activity who buy, order, receive, use, make use of goods and are the addressee of commercial communications or offers relating to goods (hereinafter referred to as the "User").

2) Within 14 (fourteen) calendar days from the date of receipt of the product by the User or a third party other than the carrier indicated by the User, the User may withdraw from the contract without giving any reason. The User may also exercise his right of withdrawal in the period between the date of conclusion of the contract and the date of receipt of the Product. If the User wishes to exercise his right of withdrawal, he must send a clear statement of his intention to withdraw (for example, by post or by electronic mail) to the Service Provider using the contact details indicated in point 2 of these GTC. For this purpose, the User may also use the model withdrawal notice set out in the Annex to these GTC.

3) The User shall exercise his right of withdrawal within the time limit if he sends his withdrawal notice to the Service Provider before the expiry of the time limit specified above. The User shall bear the burden of proving that he has exercised his right of withdrawal properly.

4) The Service Provider shall immediately acknowledge receipt of the User's withdrawal by e-mail. In the case of a written cancellation, it shall be deemed to have been validated in due time if the User sends his/her declaration to the Service Provider within 14 calendar days (up to the 14th calendar day). In the case of notification by post, the date of posting shall be taken into account by the Service Provider for the purpose of calculating the time limit, in the case of notification by e-mail, the date of sending the e-mail. The User shall post his letter by registered mail so that the date of dispatch can be credibly proven.

5) In the event of withdrawal, the User shall return the ordered product to the Service Provider's address indicated in Section 2 without undue delay, but no later than 14 days from the date of the notification of withdrawal. The time limit shall be deemed to have been observed if the User sends (posts or delivers to the courier service ordered by the User) the product before the expiry of the 14-day time limit.

6) The cost of returning the product to the Service Provider's address is borne by the User. The Service Provider is not able to accept the package returned by cash on delivery. The User shall not bear any costs other than the cost of returning the product in the event of cancellation.

7) If the User withdraws from the contract, the Service Provider shall reimburse the User for all payments made by the User, including the transport (delivery) costs, without any additional costs incurred due to the fact that the User has chosen a transport method other than the cheapest usual transport method offered by the Service Provider, without delay, but no later than 14 days after receipt of the User's notice of withdrawal. The Service Provider is entitled to withhold the refund until it has received the product back or until the User has provided credible proof that he has returned it, whichever is the earlier. For the refund, the Service Provider shall use the same method of payment as that used for the original transaction, unless the User expressly agrees to use a different method of payment, in which case the User shall not incur any additional costs as a result of the use of this method of refund. The User shall only be held liable for the depreciation of the product if it is due to use beyond the use necessary to establish the nature, characteristics and functioning of the product.

8) The Consumer has no right of withdrawal:

1. a) in the case of a non-prefabricated product which has been produced by the Service Provider on the instructions of the Consumer or at the express request of the Consumer;
   b) for a product that is clearly personalised for the User;
   (c) in respect of a perishable product or a product that will keep its quality for a short period;
   (d) in respect of a product which, by its nature, is inseparably mixed with other products after the transfer;
   (e) in respect of a sealed product which, for health or hygiene reasons, cannot be returned after opening after delivery;
   f) for the sale of a copy of a sound or video recording or computer software in sealed packaging, if the Consumer has opened the packaging after delivery;
   g) in respect of newspapers, periodicals and periodicals, with the exception of subscription contracts;
   h) for contracts concluded by public auction;
   i) in respect of digital content provided on a non-tangible medium, if the Service Provider has commenced performance with the express prior consent of the Consumer and the Consumer has, at the same time as giving such consent, acknowledged that he/she loses the right of withdrawal after the commencement of performance.
2. Warranty

7.1. Accessories warranty

1) In case of defective performance by the Service Provider, the User may assert a warranty claim against the Service Provider (Civil Code, § 6:159). In case of a consumer contract, the User may assert warranty claims for product defects that existed at the time of delivery of the product within the 2 year limitation period from the date of receipt. After the two-year limitation period, the User may no longer enforce his rights under the warranty.

2) In the case of a contract concluded with a non-consumer, the rightful claimant may enforce his warranty claims within a limitation period of 1 year from the date of receipt.

3) The User may, at his/her option, request repair or replacement, unless the fulfilment of the request chosen by the User is impossible or would involve disproportionate additional costs for the Service Provider compared to the fulfilment of his/her other request. If the User has not requested or could not request the repair or replacement, he may request a proportionate reduction of the remuneration or the User may have the defect repaired or replaced by another party at the expense of the Service Provider or, in the last resort, may withdraw from the contract.

4) No withdrawal due to minor defects.

5) The User may switch from one warranty right to another, but shall bear the cost of the switch, unless it was justified or the Service Provider gave a reason for it.

6) The User shall notify the Service Provider of the defect immediately after its discovery, but not later than within two months from the discovery of the defect.

7) The User may assert a warranty claim directly against the Service Provider.

8) Within six months from the date of performance of the contract, the User shall not be entitled to claim for any defects other than the notification of the defect, provided that the User proves that he/she purchased the product from the Service Provider (by presenting an invoice or a copy of the invoice).

9) In such a case, the Service Provider shall be exempted from the warranty only if it rebuts this presumption, i.e. proves that the defect in the product occurred after delivery to the User. If the Service Provider can prove that the defect was caused by a cause attributable to the User, the Service Provider shall not be obliged to accept the User's warranty claim. However, after six months from the date of performance, the User shall be obliged to prove that the defect discovered by the User existed at the time of performance.

10) If the User asserts a warranty claim in respect of a part of the product that can be separated from the product in respect of the defect indicated, the warranty claim shall not be deemed to be asserted in respect of the other parts of the product.

7.2. Product warranty

1) In the event of a defect in a product (movable item), the consumer may, at his/her option, assert a warranty claim for accessories (Civil Code, Section 6:159) or a warranty claim for products (Civil Code, Section 6:168), but the User shall not be entitled to assert a warranty claim for accessories and a warranty claim for products for the same defect at the same time, in parallel. However, in the event of a successful product warranty claim, the User may assert his accessory warranty claim for the replaced product or repaired part against the manufacturer.

2) As a product warranty claim, the User may only request the repair or replacement of the defective product. In the event of a product warranty claim, the User must prove that the product is defective.

3) A product is considered defective if it does not meet the quality requirements in force when it was placed on the market or if it does not have the characteristics described by the manufacturer.

4) The User may assert a product warranty claim within two years from the date of placing the product on the market by the manufacturer. After this period has expired, the User shall be obliged to notify the manufacturer of the defect without delay after the defect has been discovered. A defect notified within two months of its discovery shall be deemed to have been notified without delay. The consumer shall be liable for any damage resulting from the delay in notification.

5) The User may exercise his/her product warranty claim against the manufacturer or distributor (Service Provider) of the movable item.

6) The manufacturer or distributor (Service Provider) shall be released from its product warranty obligation only if it can prove that:

1. (a) manufactured or placed the product on the market in the course of a trade or profession; or
   (b) the defect was not detectable according to the state of science and technology at the time when it was placed on the market; or
   (c) the defect in the product results from the application of a legal or regulatory provision.

7) The manufacturer or distributor (Service Provider) only needs to prove one reason for exemption.

7.3. Enforcement of warranty claims, complaint handling

1) The User may assert or lodge a warranty claim or complaint at the following contact details:

3263. a) by telephone on 20/4618406 (on working days between 09:00-17:00);
      b) By e-mail to info@onlinemegoldasok.com at;
      c) by post to Domoszló, Batthyány Lajos utca 3.
      Name: Nagy Ágnes E.V.
      Address: 3263. Domoszló, Batthyány Lajos utca 3.

2) The Service Provider shall, if it has the possibility to do so, remedy the verbal complaint immediately. If it is not possible to remedy the oral complaint immediately, due to the nature of the complaint or if the User does not agree with the handling of the complaint, the Service Provider shall keep a record of the complaint for five years, together with its substantive response to the complaint.

3) The Service Provider shall provide a copy of the report to the User in the case of a verbal complaint made in person, or, if this is not possible, shall proceed according to the rules for written complaints detailed below.

4) In the case of a verbal complaint communicated by telephone or other electronic communications service, the Service Provider shall send a copy of the report to the User no later than the time of the substantive reply. In all other cases, the Service Provider shall proceed in accordance with the rules applicable to written complaints. Complaints recorded by telephone or other means of communication shall be provided by the Service Provider with a unique identifier, which shall facilitate the subsequent tracing of the complaint. The Service Provider shall reply to the complaint received in writing within 30 days. The action shall be deemed to be the posting of the complaint for the purposes of this contract. If the complaint is rejected, the Service Provider shall inform the User of the reasons for the rejection.

8. Other ways to enforce your rights

In the event that any consumer dispute between the Service Provider and the User is not resolved through negotiations with the Service Provider, the User has further options.

8.1. Complaining to the consumer protection authority

The User may initiate consumer protection proceedings against the Service Provider. A list of the district government offices acting in the first instance and their contact details can be found via the link below: http://jarasinfo.gov.hu/.

8.2. Initiation of conciliation panel proceedings

The User may initiate conciliation proceedings against the Service Provider. A list of conciliation bodies and their contact details can be found via the following link: https://bekeltetes.hu/.

The Competent Body according to the location of the Service Provider is ______________________ (the Conciliation Board operated by the Csongrád County Chamber of Commerce and Industry).
Headquarters: __________________(PL.6721 Szeged, Párizsi krt. 8-12).
Mailing address: __________________(P.O.Box 1364 Budapest, PO Box 81)
E-mail címe: __________________(PL.bekelteto.testulet@csmkik.hu)
Telefonszáma: __________________(PL.+36-62-554-250/118)
Customer service: __________________(Mon-Fri: 9.00-11.00 If you are not in charge of the office in Csongrád county, please change the red fields to your own)

8.3. Initiating a complaint through the EU Dispute Settlement Platform

If the problem or dispute you have raised during your online shopping is not resolved with the Service Provider or in the domestic forums, you can submit your complaint to the EU Dispute Settlement Body via the following platform:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=HU

8.4. Initiating legal proceedings

The User may bring a civil action against the Service Provider. The court of law shall have jurisdiction to decide on the action. The lawsuit may also be brought before the court of the place of residence of the person concerned (for a list of courts and their contact details, please click on the link below): http://birosag.hu/torvenyszekek.

1. Annex: Model withdrawal/cancellation notice
   (If you wish to withdraw from the contract, please fill in and return within 14 days.)
   Addressee: Ágnes Nagy E.V.
   Address:3263. Domoszló, Batthyány Lajos utca 3.
   I, the undersigned, declare that I exercise my right of withdrawal/cancellation in respect of the contract for the purchase of the following product(s) or the provision of the following service(s):
   Date of conclusion of contract / date of receipt: ........................................................................
   Order number:
   Name of the User:
   The User's telephone number:
   User's address:

Celt:

User's signature:

Effective: 20.05.2025 until revoked.